Refund and Returns Policy for Regalsplendorr

Effective Date: January 16, 2025

At Regalsplendorr, we are committed to your satisfaction and strive to ensure you love your purchase. If you are not completely satisfied with your item, our Refund and Returns Policy is here to assist you. Please review the guidelines below to understand the process for returns, refunds, and exchanges.

1. Eligibility for Returns

We accept returns on eligible items under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The item must be unused, unworn, and in its original condition, including all packaging, certificates, and tags.
  • Custom-made, engraved, or personalized items are not eligible for return unless they arrive damaged or defective.
  • Sale or clearance items are final sale and cannot be returned.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@regalsplendorr.com or call (703) 748-9676 with your order number, a description of the item, and the reason for the return.
  2. Receive Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) Number and return instructions.
  3. Ship the Item: Pack the item securely, including the RA Number and a copy of your receipt. Ship it to:
    Regalsplendorr
    2156 Iroquois Ln, Falls Church, Virginia (VA)

3. Refund Policy

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. Refunds will be processed as follows:

  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 7-10 business days for the refund to reflect in your account after it is processed.
  • Shipping fees are non-refundable, except in cases of damaged or defective items.

4. Exchanges

We offer exchanges for eligible items. To request an exchange:

  • Follow the return process outlined above and specify that you would like to exchange the item.
  • Once we receive the original item, we will process the exchange and ship the replacement to you.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery:

  • Contact us with your order number, a description of the issue, and photos of the damaged item.
  • We will provide a replacement or a full refund, depending on your preference and product availability.

6. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom-made or engraved items.
  • Gift cards.
  • Final sale or clearance items.

7. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

8. Cancellations

If you wish to cancel your order, please contact us immediately at info@regalsplendorr.com or call (703) 748-9676.

  • Orders canceled before shipping will be refunded in full.
  • If the order has already shipped, you may need to follow the return process upon receiving the item.

9. Refund Exceptions

We reserve the right to deny a refund if the returned item does not meet the eligibility criteria outlined in this policy. If your return is denied, the item will be shipped back to you at your expense.

10. Contact Us

For questions or assistance with your return, refund, or exchange, please contact us:

At Regalsplendorr, we are dedicated to ensuring a positive shopping experience. If you have any concerns about your purchase, please don’t hesitate to reach out to our team. Thank you for choosing us for your jewelry needs!